FAQ

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Advising FAQ

How are advisors assigned?

For freshman, your first advisor will be your 178 Introductory Colloquium professor and during your first semester, you will be contacted via email so that an academic advisor can be assigned from within your major area of interest. Being assigned to a faculty advisor does not declare your major. Undecided students will be assigned a OneStop advisor.

For transfer students, you will be assigned a faculty advisor in your intended major and it usually takes a couple weeks into the semester to get all new transfer students assigned advisors. Undecided transfer students will be assigned a OneStop advisor and being assigned to a faculty advisor does not declare your major.

Students can view their primary advisor in the View Student Information link in OnePort.  When you obtain the name of your advisor, use the campus directory located in the upper right corner of the main UNC Asheville web page. Your advisor’s campus phone number, email address, and office location information are located in the directory.

When can I be advised for my first semester?

Once you submit your enrollment deposit, you will be required to complete the Online Advising and Registration (OAR) course in Moodle. Once you complete OAR, you will have the option to meet with a OneStop advisor.

Am I required to see my advisor every semester?

Yes, you are required to see your advisor every semester. This gives you the opportunity to discuss your major, classes, concerns, questions you may have, and make sure you are on track in terms of graduation. The only way to obtain your RAN (Registration Access Number) for registration is by meeting with your advisor. 

How do I change my advisor?

First, students can bring a signed "Change of Advisor" form to OneStop with the signature of their new advisor.  If students are unsure who to ask to be their advisor in a department, they may contact the department chair who can assign an advisor. Students can also change their advisor on the "Major Declaration" form and department chairs can assign advisors when students declare. 

Registration FAQ

When can I register for my first semester classes?

Please refer to the Freshman Timeline

Freshmen: We will pre-register you after you have completed the Online Advising and Registration (OAR) course available in Moodle; the courses selected for you will be determined by your intended major, indicated on your OAR questionnaire. If you change your mind about your intended major, you will have the opportunity to adjust your class schedule during the drop/add period. After the first semester, students will register after meeting with their advisors.

Please refer to the Transfer Timeline

Transfers and Post Baccalaureate students seeking a 2nd degree will be able to register after completing the Online Advising and Registration (OAR) course in Moodle. Please refer to the OAR course for specific registration details. The earlier students complete OAR, the earlier they will be able to register. 

How do I register for classes?

Freshmen will be registered for their classes by OneStop advisors after completing the Online Advising and Registration course in Moodle. They will also have the chance to make adjustments during the Drop/Add period.  Please see the OAR course for a step-by-step video on how to register for courses through OnePort.

Transfer students will be able to register after completing the Online Advising and Registration course. Your registration date depends on when you complete the OAR course. You will also be able to make adjustments later, during the Drop/Add period.  Please see the OAR course for a step-by-step video on how to register for courses through OnePort.

What’s the tuition surcharge?

For information on the NC State tuition surcharge, please refer to the Registrar's office.

I tried to register and I got the message “You are not permitted to register at this time”. What should I do?

First, double-check the semester's registration schedule and make sure you are trying to register at the right time. For instance, if you're trying to register on the day in which the registration system is closed, you will get this message. Please contact or visit the OneStop Office for assistance.

If a course appears closed online, is it still possible to get in the class?

It may be possible to add a currently closed course by adding yourself to the waitlist.  If a spot opens, you will receive an email to your UNC Asheville email account; you then have 24 hours to register for the course. If you are on a waitlist, be sure to check your UNC Asheville email each day.

I’ve been admitted late and my transcripts aren’t here yet. How do I register for classes?

The Registrar's Office has created some online resources to help you decipher what will and will not transfer to UNC Asheville. Check with the OneStop office for additional assistance in determining which courses will best suite your academic needs and interests.

I want to get into a class I can’t register for in OnePort. What do I do?

It may be possible to add a currently closed course by adding yourself to the waitlist.  If a spot opens, you will receive an email to your UNC Asheville email account; you then have 24 hours to register for the course. If you are on a waitlist, be sure to check your UNC Asheville email each day.

Also, instructors, at their discretion, can enter the following overrides into the registration system to allow you to register for a class:

  • Pre-Requisite
  • Co-Requisite
  • Time Conflict
  • Instructor Permission

If you receive a Repeat Course error or Duplicate error during your registration attempts, please contact the OneStop office for assistance.

If an instructor gives you an online override through OnePort, you must go into OnePort and register for the class before the end of the Drop/Add period.

What is the difference between a drop and a withdrawal?

You are only able to drop a class during the first five days of the semester, known as the Add/Drop period. You can drop courses during this period by accessing registration in OnePort. When you drop a class, there is no record on your transcript that you ever had the class on your schedule.

If you wish to no longer be enrolled in a course after the "Add/Drop" period has passed, you will need to withdraw from it during the withdrawal period which is the 2nd through 6th week of classes in the Fall/Spring semesters.  For summer dates, please refer to the academic calendars.  To withdraw from a class, you must bring the completed Withdrawal form to OneStop and please note that incomplete forms will not be processed. Whenever you withdraw from a course, the course title will appear on your transcript with the grade of "W".  Students who wish to withdraw from all classes may do so during the withdrawal period, by completing the Exit from the University form

Note: Removing a course from your Moodle account will not drop you from enrollment in that course. Moodle is an instructional tool only, and has nothing to do with registration. 

How will withdrawing from a class affect me?

"W" grades do not affect your GPA, but do affect your completion ratio; students must maintain a 67% completion ratio to be in Good Standing. Withdrawals are calculated in your attempted hours, which can affect your financial aid eligibility and Academic Standing. In addition, withdrawn classes do not count towards your active enrollment status, which can affect your ability to live in the residence halls. Note: Students are limited to three (3) course withdrawals during their enrollment at UNC Asheville.

Do I get my money back if I withdraw from a class?

You are only eligible to receive a percentage of your tuition and fees if you withdraw from all of your courses before the withdrawal deadline. Refund percentages are determined by the date your withdrawal is processed. To view the refund schedule, visit the Cashier's Office website.

You will not receive a refund if you only withdraw from one or some of your classes. 

What do I do if I want to withdraw from UNC Asheville or take some time off?

Before the semester begins and during the first week of classes (drop/add period), students may exit the university by completing the Enrollment Notification form. Please note that you must be signed into your UNC Asheville email account to access this form. 

During the withdrawal period which is the 2nd through the 6th week of Fall/Spring classes, students may withdraw from all of their classes by completing the Exit from the University form

After the withdrawal period ends, student must petition for a Late Withdrawal and provide documentation of an extreme extenuating circumstance. Once a decision has been made, students will be notified via email of the decision.

Freshmen FAQ

How many hours should I register for?

Most students take around 15 semester hours each semester. To be a full-time student, you must take at least 12 semester hours. Unlike high school, college courses have semester credit hours associated with them. While most courses are three (3) or four (4) credit hour courses, some courses, such as some of the Health and Fitness or Music courses, are one (1) semester hour credit. The number of credit hours is worth is roughly the number of hours it meets each week.

Are courses "weighted" differently in my GPA like they are in high school?

College courses are not weighted by level of difficulty - unlike Honors or AP classes in high school. They are, however, weighted by the semester hours credit associated with the course, and thus count differently in your GPA. For example, a 3-hour B+ will affect your GPA more than a 1-hour B+ will affect it. In addition to the GPA Calculator in GradPlan, please see this worksheet on how to calculate your GPA

Transfer & Post-Baccalaureate Students FAQ

I’m transferring from another institution within the UNC system. Will all of my course credits transfer to UNC Asheville?

Each of the 16 institutions within the University of North Carolina operate as individual universities with unique curricula, so no assumptions should be made about the way courses will transfer from one UNC campus to another.  We have many equivalencies from these institutions listed on the Registrar's website. For other inquiries, please contact the Transfer Admissions Counselor.  After you have been accepted to UNC Asheville, your transcript will be evaluated in the Registrar's Office.

How will I know if my classes will transfer?

We have many equivalencies listed on the Registrar's website.  For other inquiries, please contact the Transfer Admissions Counselor, Becky Telberg.

After you have been accepted to UNC Asheville, your transcript will be evaluated in the Registrar's Office. Courses submitted for transfer credit are evaluated, and equivalencies determined by the Registrar's Office. Once your transfer evaluation has been completed, you will be able to view the results online in the Transfer Articulation in OnePort.

I transferred course credit into UNC Asheville. Why doesn't my GPA transfer also?

Institutional GPA (GPA earned at UNC Asheville) is considered separate from transfer GPA because UNC Asheville and your previous institution are separate entities with different curricula. UNC Asheville provides transfer students with a clean slate so that they may demonstrate their skills within our system. This is the only way to standardize the value of a UNC Asheville degree for all students.

Is there a way to petition a transfer credit decision?

Yes, there is a petition process for transfer credit decisions. Students seeking a substitution, exemption, or exception from LAC or University Requirements can submit a completed petition form to the Registrar's Office. Students wishing to petition for a major requirement should contact the department chair.